Shipping policy

Shipping Methods

We deliver your orders through Packeta and its network of local partner carriers, which include DPD. In countries where DPD delivery is enabled in our store, DPD delivers your parcel directly. In Slovakia, delivery by Slovenská pošta (Slovak Post) is also available.

Depending on your location, the following delivery options may be available:

  • Parcel lockers (Z-Box) - available in selected countries, such as Slovakia, Czech Republic, Hungary and Romania
  • Pickup points - convenient collection locations near you
  • Home delivery - direct courier delivery to your address

Available delivery methods may change over time as we add new options or discontinue others. The carriers and delivery methods available for your specific country are always shown at checkout, so please check the options displayed there for the most up-to-date list.

Shipping Regions

We currently ship to the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Please note: if your country is not listed at checkout, we do not currently offer delivery to your location.

Customs and Import Duties (Non-EU Orders)

Switzerland: we bear the customs duties, import taxes and customs handling fees for orders to Switzerland, so no such charges will be requested from you upon delivery. You choose the delivery method at checkout and pay only the shipping cost shown there. The free shipping threshold does not apply to orders to Switzerland.

For orders shipped to any other country outside the European Union, customs duties, import taxes or handling fees may apply when your parcel enters the destination country. These charges are determined by the local customs authorities and are the responsibility of the recipient. We recommend checking your country's import rules before ordering.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your destination country, selected delivery method, and order weight and dimensions.

Free Shipping:

  • Slovakia, Czech Republic, Germany and Austria - free on orders over 50€
  • All other countries except Switzerland - free on orders over 80€
  • Switzerland - the free shipping threshold does not apply; shipping is charged at the rate shown at checkout (see Customs and Import Duties below)

Cash on Delivery

In selected countries, you can choose cash on delivery as a delivery option at checkout and pay the carrier when you receive your parcel. Where it is available, the cash on delivery options, together with their price, are shown at checkout before you place your order. The free shipping thresholds do not apply to cash on delivery.

Delivery Times

Order processing: 1 to 2 business days.
Estimated delivery after dispatch:

  • Slovakia and Czech Republic: approximately 2 to 4 business days
  • Germany, Austria and nearby EU countries: approximately 3 to 6 business days
  • Other European and non-EU countries: approximately 5 to 10 business days

These are estimated times and may vary depending on your location, the selected shipping method and the carrier. In any case, your order will be delivered within a maximum of 30 days from the date your order is confirmed, unless otherwise agreed. If we are unable to deliver within this period, you have the right to cancel your order and receive a full refund.

Tracking Your Order

Once your order is dispatched, you will receive:

  • A shipping confirmation email
  • A tracking number to monitor your delivery

Risk and Responsibility

We take responsibility for your order until it is delivered to you or to the pickup point or parcel locker you selected. If your parcel is lost or damaged in transit, please contact us and we will resolve the issue with the carrier on your behalf. While we are not responsible for delays caused by customs, weather conditions or local carriers, we are always here to help resolve any shipping issues.

Important Information

Orders are processed Monday to Friday (excluding public holidays). Please ensure that your delivery address and contact information are correct to avoid delays. If parcel lockers are not available in your region, delivery will be made either to a nearby pickup point or directly to your address.

If you have any questions about shipping, please contact us here.