Privacy policy

Privacy Policy

Last updated: October 19, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Data Controller

The controller of your Personal Data is EURO-UNION s.r.o., Pekná cesta 2459/19, 831 52 Bratislava, Slovakia (IČO: 55130194), operator of the MANUL® brand. For any privacy matter you can contact us at hello@manul-shop.com or through our Contact Form.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to EURO-UNION s.r.o., Pekná cesta 2459/19, 831 52 Bratislava, Slovakia.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing details of Your browsing activity on that website.

Country refers to: Slovakia.

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the Website.

Service Provider means any natural or legal person who processes the data on behalf of the Company (a processor under the GDPR).

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to MANUL®, accessible from https://www.manul-shop.com.

You means the individual accessing or using the Service, or the legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This may include, but is not limited to:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Usage Data

Usage Data

Usage Data is collected automatically when using the Service. It may include information such as Your Device's Internet Protocol address (IP address), browser type and version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service through a mobile device, We may collect certain information automatically, including the type of device, device ID, IP address, mobile operating system and browser type.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used include cookies, beacons, tags, and scripts.

We use the following categories of cookies:

  • Necessary / Essential Cookies (Session): essential to provide the Website and its core features, authenticate users and prevent fraud. These are used on the basis of our legitimate interest and do not require consent.
  • Functionality Cookies (Persistent): remember choices you make, such as language or selected currency, to give you a more personal experience.
  • Analytics and Advertising Cookies: we use Google (Google Analytics and Google Ads) and Meta (Facebook/Instagram Pixel) to measure traffic, understand usage and show relevant advertising. These cookies are only set with your consent, which you give through our cookie banner and can withdraw at any time via your cookie settings.

Use of IP Address and Session Cookies for Currency Conversion

By using our website, you acknowledge that third parties may process your IP address in order to determine your approximate location for the purpose of currency conversion, and that the selected currency is stored in a temporary session cookie that is automatically removed when you close your browser. We do this so prices can be displayed in your local currency, in accordance with applicable data protection and cookie laws.

Use of Your Personal Data

The Company may use Personal Data for the following purposes: to provide and maintain our Service; to manage Your Account; to perform the purchase contract (processing and delivering your orders, handling payments, issuing invoices and customer support); to contact You about your orders and service updates; to send You marketing communications where permitted; to manage your requests; for business transfers; and for analytics, improving our Service and measuring the effectiveness of our advertising.

Legal Basis for Processing (GDPR)

We process your Personal Data on the following legal bases under Article 6 of the GDPR:

  • Performance of a contract (Art. 6(1)(b)): to process and deliver your orders, take payment, issue invoices, handle returns and provide customer support.
  • Legal obligation (Art. 6(1)(c)): to comply with accounting, tax and consumer-protection law, including the obligation to keep invoices and accounting records.
  • Consent (Art. 6(1)(a)): to send marketing emails and to use non-essential analytics and advertising cookies. You can withdraw your consent at any time, without affecting processing already carried out.
  • Legitimate interests (Art. 6(1)(f)): to secure our Website, prevent fraud, improve our products and services, and send limited direct communications to existing customers. You can object to processing based on legitimate interests at any time.

Who We Share Your Data With (Recipients)

We share Personal Data only with trusted providers (processors) who act on our instructions under a data processing agreement, and only as needed to run our store. The main categories are:

  • E-commerce platform and hosting: Shopify (operates the online store and checkout).
  • Payment processing: Stripe (cards, Apple Pay and Google Pay), Mollie (local payment methods and bank transfers) and PayPal (PayPal payments) process your payment; we do not store your full card or account details.
  • Shipping and delivery: Packeta (Zásilkovna) and its partner carriers, DPD, Slovenská pošta and other carriers used to deliver your order.
  • Email marketing and automation: Klaviyo.
  • Invoicing and accounting: SuperFaktúra and our accountant.
  • Analytics and advertising: Google (Google Analytics, Google Ads) and Meta (Facebook/Instagram).

We may also disclose Personal Data in connection with a business transfer (merger, acquisition or sale of assets), to comply with the law or valid requests by public authorities, and with your consent for any other purpose.

Retention of Your Personal Data

We keep your Personal Data only for as long as necessary for the purposes described in this Privacy Policy. In particular:

  • Order, invoice and accounting data: retained for 10 years, as required by Slovak accounting and tax law.
  • Marketing data (email subscriptions): retained until you withdraw your consent or unsubscribe.
  • Usage and analytics data: retained for a shorter period, unless needed for security or legal reasons.

Transfer of Your Personal Data

Some of our providers (for example Shopify, Google, Meta and Klaviyo) are based in or process data in the United States or other countries outside the European Economic Area. Where Personal Data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses and/or certification under the EU-US Data Privacy Framework. We take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You may update, amend or delete Your information at any time by signing in to Your Account (if You have one), or by contacting Us at hello@manul-shop.com. Please note we may need to retain certain information where we have a legal obligation or lawful basis to do so (for example, invoices retained for 10 years).

Security of Your Personal Data

The security of Your Personal Data is important to Us, but please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service is intended for adults and does not address children. We do not knowingly collect Personal Data from children under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from a child under 16 without verified parental consent, We take steps to remove that information. Where we rely on consent and your country requires parental consent, we will seek that consent before collecting the data.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also notify you by email or a prominent notice on Our Service before the change becomes effective. You are advised to review this Privacy Policy periodically.

Your Data Protection Rights

Under applicable data protection law, including the GDPR, You may have the following rights regarding Your Personal Data:

  • The right of access to the Personal Data We hold about You.
  • The right to rectification of inaccurate or incomplete data.
  • The right to erasure where there is no valid reason for Us to continue processing it.
  • The right to restriction of processing in certain circumstances.
  • The right to data portability in a structured, commonly used, machine-readable format.
  • The right to object, including to processing for direct marketing purposes.
  • The right to withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
  • The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, contact Us at hello@manul-shop.com or through our Contact Form. We may ask You to verify Your identity before responding. You also have the right to lodge a complaint with your local data protection authority. In Slovakia this is the Office for Personal Data Protection of the Slovak Republic (Úrad na ochranu osobných údajov Slovenskej republiky), dataprotection.gov.sk.

Contact Us

If You have any questions about this Privacy Policy, You can contact Us at hello@manul-shop.com or through our Contact Form.